Audited Supplier
We are delighted to offer complimentary design drawing services to our esteemed customers, ensuring their visions come to life with precision.
For our valued wholesale custom clients, we provide a complimentary sample production service, allowing you to experience our quality and craftsmanship firsthand.
1. Pricing for Customized Products
Our products are mainly custom-made. The images displayed are for demonstration purposes only. To provide you with an accurate quotation and production timeline, we need detailed information about your specific requirements, including product size, material, process, and quantity.
The production period for custom products is typically 5-10 days.
2. Pricing for In-Stock Products
We also offer a selection of products that are readily available in stock. Please contact us to receive our product catalog, which contains comprehensive details on size, materials, and processes. Pricing will depend on the quantity you require.
For in-stock blank products, we only need to assemble and engrave them, resulting in a production cycle of generally just 2-3 days.
3. Our Commitment
Although we may not provide the lowest prices, we guarantee unparalleled quality.Our products are crafted using Shenzhen's state-of-the-art technology and refined processes, ensuring top-tier quality and maintaining our competitive edge.
For more detailed information, please consult our business team. Click here to get in touch with us
4. Your Options
Customers can either provide their design images for customization or select from a wide array of product styles we offer.
Opt for our pre-designed styles, produced using standard molds, to save on mold costs without sacrificing quality.
Choose custom styles that require precise, redesigned drawings for accurate mold creation. (Note: Crystal, glass, acrylic, and wood products do not require mold manufacturing)
For orders under $500, shipping costs might exceed the value of the products.(Please carefully evaluate the value of your purchase to optimize cost savings)
The exact shipping cost will be calculated by our business manager in collaboration with the freight company, or customers can opt to use their preferred shipping partners for transportation.
1. Quality and Process Issues
Our factory is strategically located in Shenzhen, allowing us to leverage the advantages of this high-tech metropolis. As one of the world's leading innovation hubs, Shenzhen boasts cutting-edge technology enterprises and a treasure trove of innovation resources.
Equipped with 26 state-of-the-art machines for molding, stamping, polishing, engraving, spraying, printing, laser cutting, and more, we ensure efficient and precise production. Our advanced technology guarantees the stability and reliability of our product quality.
Additionally, Shenzhen's status as an international city provides us with unparalleled market and supply chain networks. This enables us to seamlessly collaborate with both domestic and international clients, catering to diverse regional and industry needs. We also stay ahead of market trends and continuously innovate and upgrade our products and services.
2. How to Order?
If you don't find a style you like here, please share your usage scenario via email or WhatsApp. We will send you a product album tailored to your needs. Inform us of the quantity and desired delivery date, and our foreign trade manager will contact you within an hour to offer professional advice.
3. What Are Your Terms of Payment?
A 50% deposit is required before production starts, with the remaining 50% due before delivery.
4. Quality Control Guarantee for Large Quantities?
Absolutely. All our production lines are integrated with an ERP quality management system. Our team adheres to stringent production standards to ensure consistency. Every product undergoes 100% inspection before packaging, followed by random QC inspections prior to delivery, all in accordance with Factory Standard 2134.
5. Can You Accept Sample Orders?
Yes, we welcome sample orders. We offer free spot samples, and for customized orders, we provide free proofing or waive mold fees based on the order quantity.
6. Customer Protection: What If the Product is Wrong or Poorly Made?
We initiate production only after signing a formal specification contract with you.
We offer multiple reliable payment methods for your peace of mind.
Before mass production, we provide a proofing sample for your approval, ensuring the production process aligns with your expectations.
Pre-payment is essential as it allows us to procure raw materials, set up production lines, and allocate resources efficiently, ensuring timely manufacturing and accurate delivery dates.
If you receive a faulty or poorly manufactured product, we will take the following steps to resolve the issue:
Contact our customer after-sales team promptly with the issue details. They will reach out to understand the problem and work towards a solution.
We will request detailed information about the product quality issue, such as photos, descriptions, or any other relevant evidence, to better understand the problem.
Based on the severity, we will offer a solution per the contract terms and our quality assurance policy. This may involve a refund, repair, or replacement of the product.
Our commitment is to ensure your satisfaction. We strive to resolve any issues and aim to build long-term partnerships by providing high-quality products and exceptional service.
Boasting 10 years of foreign trade experience,we possess an in-depth understanding of customer needs. This enables us to offer extensive business extensions, ensuring that if customers require additional procurement of related products, our extensive supply networks across China are mobilized.
We assist customers in obtaining competitive product prices and ensuring top-notch quality and service, significantly saving both time and costs.
