Q1: What about the delivery?

Just depend on your actual request and door to door services by air or by sea is acceptable. Such as DHL, UPS, TNT, FEDEX... by air; and the sea transportations.

Q2: What's the delivery time?
3 -7 days working days, if stock enough or can be negotiated.

Q3: How about the package?
Wooden case/ Carton/ Aluminum case /standard export packing are available.

Q4: Do you have any timely technology supports?
Professional technology supporting team will help you to solve the after sales problem. Also any questions you can contact us by telephone, viber, whatsapp, online chat (FaceBook, skype, mail) and so on.

Q5: What's the payment method?
T/T, WESTERN UNION, ESCROW and etc.

Q6: Do you have any warranty?
Yes, we have. One years warranty on host machine is given.

Q7. How is your after-sale service?
We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype, WhatsApp). Please contact us once the machine has any problem. Best service will be offered.

Q8. What certification do you have?
All of our machines have the CE certification which ensures the quality and safety. Our machines are under strict quality
management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.

Q9. Will you teach how to use the machine?
Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily. It is easy to operate by anyone with the instructions.

A10: If you have any other questions, please feel free to contact us.