Packing

After Sales Service
* The warranty period extends to 12 months from the commissioning acceptance date. Additionally, we supply a 1 year warranty alongside lifelong free technical guidance and training.
* We promise maintenance will take no more than 7 working days, and we respond within 3 hours.
* We establish detailed service profiles for our clients to comprehensively document product service and maintenance history.
* Once instruments are operational, we conduct regular follow-ups to ensure optimal service conditions.

FAQ
1. How can I get the price?
- We typically provide quotes within 24 hours of receiving your inquiry (excluding weekends and holidays).
- If you require an urgent quote, please reach out via email or other contact methods for a prompt response.
2. Can I buy samples before placing orders?
- Yes, absolutely. Please do not hesitate to get in touch with us.
3. What is your lead time?
- Lead time varies based on order quantity and seasonality.
- Typically, we ship within 7-15 days for smaller quantities and approximately 30 days for larger orders.
4. What are your payment terms?
- We accept T/T, Western Union, MoneyGram, and PayPal. Terms are open to negotiation.
5. What shipping methods are available?
- Options include sea, air, or express (EMS, UPS, DHL, TNT, FEDEX, and more). Please confirm with us prior to order placement.
6. How do you ensure long-term, positive business relationships?
- 1. We maintain superior quality and competitive pricing to benefit our valued customers.
- 2. We treat every customer with respect, forging sincere business partnerships and friendships, regardless of their origins.